Shipping policy

We want your order to arrive safely, reliably, and within a reasonable timeframe. This Shipping Policy explains how we process and ship orders, where we deliver, shipping costs, tracking, delays, and what to do if your order arrives damaged or does not arrive as expected.

1. Shipping Locations

Portanesa currently ships within the United States only.

We do not currently offer international shipping outside the United States.

We also do not offer local delivery, local pickup, or in-store pickup. All orders must be shipped to an eligible delivery address within the United States.

2. Order Processing

Orders are typically processed within 1–3 business days after the order has been successfully placed and payment has been confirmed.

  • Orders are processed Monday through Friday.
  • Weekends and major U.S. holidays are generally excluded from processing times.
  • Orders placed after our daily processing cutoff may begin processing on the next business day.
  • During product launches, promotional events, holidays, or periods of unusually high order volume, processing may take slightly longer.

Once your order has been prepared and handed to the shipping carrier, you will receive a shipping confirmation with tracking information when available.

3. Shipping Times

After your order has been processed, standard delivery within the United States generally takes approximately 3–7 business days.

Estimated overall timeline:

Stage Estimated Time
Order processing 1–3 business days
Standard shipping 3–7 business days
Estimated total 4–10 business days


These are estimated delivery times, not guaranteed delivery dates. Actual delivery times may vary depending on the destination, carrier operations, weather, holidays, and other circumstances outside our control.

4. Shipping Costs

Applicable shipping charges will be displayed during checkout before you complete your purchase.

From time to time, Portanesa may offer free shipping promotions, minimum-order free shipping, or other shipping incentives. When available, the applicable terms will be clearly communicated on our website or at checkout.

Any promotional free-shipping offer may be subject to minimum purchase requirements or other stated conditions.

5. Order Tracking

Once your order has been shipped, we will provide tracking information when it is available.

You can use the tracking number provided in your shipping confirmation to monitor the progress of your shipment through the applicable carrier.

Please allow some time for tracking information to become active after the package has been handed to the carrier. In some cases, tracking updates may not appear immediately.

6. Shipping Address

Customers are responsible for providing an accurate and complete shipping address during checkout.

Please carefully review your:

  • Full name
  • Street address
  • Apartment, suite, or unit number, if applicable
  • City
  • State
  • ZIP code

If you realize that you entered an incorrect shipping address, contact us as soon as possible. We will make reasonable efforts to assist with address corrections before the order is shipped, but we cannot guarantee that an address can be changed once an order has entered fulfillment or been handed to the carrier.

7. PO Boxes and Restricted Addresses

Shipping availability may vary depending on the carrier and destination address. If a particular address cannot be serviced by the selected shipping method, we may contact you to request an alternative eligible delivery address.

Certain remote or restricted locations may require additional delivery time.

8. Delayed Shipments

Although we work to meet the estimated delivery timeframe, Portanesa cannot guarantee delivery by a specific date.

Shipments may occasionally be delayed because of circumstances beyond our reasonable control, including:

  • Severe weather
  • Natural disasters
  • Carrier delays
  • Transportation disruptions
  • Holidays and peak shopping periods
  • Incorrect or incomplete delivery information
  • Unexpected fulfillment delays
  • Other unforeseen circumstances

If your package is delayed, please first check the tracking information provided with your shipping confirmation.

9. Lost or Missing Packages

If your tracking information indicates that your package was delivered but you cannot locate it, please check around your delivery location and with household members, neighbors, or your building's mailroom or reception area where applicable.

If you still cannot locate the package, contact us as soon as possible with your order information so we can help investigate the issue.

If a shipment is confirmed as lost in transit, we will work with the applicable carrier to determine the appropriate resolution.

10. Damaged Orders

We take care to package Portanesa products appropriately before shipment. However, if your order arrives damaged, please contact us as soon as possible.

To help us resolve the issue, please provide:

  • Your order number
  • A description of the damage
  • Clear photographs of the damaged product and packaging
  • Any other information we may reasonably request

We will review the situation and determine the appropriate resolution in accordance with our applicable return and refund policies.

11. Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible after placing your order.

We can only guarantee that we can accommodate changes or cancellation requests before the order enters processing or shipment.

Once an order has been processed or handed to the carrier, changes or cancellations may no longer be possible.

12. Returns and Refunds

Shipping-related issues do not automatically qualify for a refund. Returns, refunds, and replacements are handled according to our Refund Policy.

If you receive an incorrect, damaged, or otherwise problematic order, please contact us promptly so that we can review the situation and determine the appropriate next steps.

13. Shipping Restrictions

Portanesa currently ships only to eligible addresses within the United States.

We do not currently ship to international destinations.

We also do not provide:

  • International shipping
  • Local delivery
  • Local pickup
  • In-store pickup

14. Business Days

For the purposes of this policy, business days generally refer to Monday through Friday, excluding applicable holidays.

Delivery estimates may be affected by weekends, federal holidays, carrier schedules, and other service interruptions.

15. Contact Us

If you have questions about your shipment, tracking information, delivery status, or our shipping policy, please contact the Portanesa support team through our Contact Us page.

When contacting us about an existing order, please include your order number so we can assist you more efficiently.

Important Shipping Notice

By placing an order with Portanesa, you acknowledge that the delivery timeframes provided on this page are estimates rather than guaranteed delivery dates. While we work to process and ship orders promptly, carrier delays and circumstances outside our control may occasionally affect delivery times.

Portanesa currently ships within the United States only and does not offer local delivery or local pickup.

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